Student Assistance and Support Services (SASS)

To Connect With Our Office:

Call us. To reach the main SASS office, call 704-687-0289

Email us. Email us at We will respond to voicemails and emails during normal business hours. ​

Submit a concern. If you have concerns for a student, please complete an online Care & Concern Referral Form. Your referral will be assigned to a member of our staff for review and response. Please include as much relevant information as possible. This form should not be used to report immediate concerns for health and safety.

Report an Emergency. If there is an immediate concern for health or safety or to report an emergency situation, please contact Police & Public Safety at 704-687-2200.

Learn more about the Student Emergency Fund!

Mission Statement

The mission of Student Assistance and Support Services (SASS) is to assist, support and advocate for students experiencing a broad range of issues, concerns or challenges interfering with a student’s ability to be successful academically or personally.

Through our assistance and support services we seek to:

  • Enhance students’ and parents knowledge of various University policies, procedures and campus support resources
  • Facilitate the referral to and promotes the utilization of campus resources
  • Empower students’ sense of personal responsibility, self-advocacy, and the ability to function autonomously
  • Promote students help-seeking skills in crisis and experiencing challenging life events
  • Advocate for the development and application of student-centered policies when necessary

Office of Student Assistance and Support Services 

9201 University City Blvd.
Cone University Center 349
Charlotte, NC 28223

704-687-1969 (fax)

Office Hours
8:00am – 5:00pm


Students interaction with or utilization of SASS services should be able to/articulate:

  • Students will be able to identify University campus support resources and how to access those support resources
  • Students will be able to articulate the importance of personal health and well-being to academic and personal success at the University
  • Students will be able to articulate the importance of developing help seeking skills and use of healthy coping skills in managing future stress and/or crisis
  • Students will be able to demonstrate awareness of and articulate how their behavior is affecting the campus community (classroom environment, peers etc.)